Privacy Policy

The Hearing Connection

Effective Date: 5/23/2026

The Hearing Connection respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide through our website, online forms, appointment requests, phone calls, text messaging, email, and other communications with our office.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Appointment request information

  • Hearing care questions or comments submitted through our website

  • Communication preferences

  • Information needed to provide hearing healthcare services

We may also collect basic technical information when you visit our website, such as browser type, device information, pages visited, and general website usage data.

How We Use Your Information

We use your information to:

  • Respond to your questions or requests

  • Schedule, confirm, or follow up about appointments

  • Provide customer care and office support

  • Send appointment reminders

  • Send feedback or review requests

  • Notify you of important office updates, such as changes to hours or scheduling

  • Improve our website, services, and patient experience

  • Maintain accurate business and patient records

SMS/Text Messaging Privacy

If you choose to opt in to text messages from The Hearing Connection, we may use SMS messaging for:

  • Appointment reminders

  • Customer care and support

  • Feedback requests

  • Office notifications

We will not use SMS texting for marketing purposes.

We will not sell, share, or rent your Mobile Opt-in data to any third parties for marketing or promotional purposes.

Message frequency may vary depending on your appointments and interactions with our office. Message and data rates may apply. You may reply STOP to opt out of further text messages or reply HELP for assistance.

How We Share Information

We do not sell your personal information.

We may share information only when necessary to operate our business, provide services you request, comply with legal requirements, process communications, support appointment scheduling, or work with trusted service providers who help us operate our website and office systems.

These service providers are only permitted to use information as needed to provide services to The Hearing Connection.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no website, email system, or electronic communication method can be guaranteed to be completely secure.

Your Choices

You may contact us to:

  • Ask questions about this Privacy Policy

  • Update your contact information

  • Request that we stop sending non-required communications

  • Opt out of SMS messages by replying STOP

Contact Us

The Hearing Connection
3924 Sherman Ave. St. Joseph, MO 64506
Phone: (816)273-0074
Email: office@stjoehearing.com
Website: www.stjoehearing.com